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Plan Features

24-Hour Nurse Advisor

When an employee selects medical coverage through HospitalityCare, they have access to a 24-hour Nurse Advisor call line.

When a member or dependent is sick, hurt or in need of medical advice, the answer may be as close and convenient as the phone.

The 24-hour Nurse Advisor is a voluntary service that eligible HospitalityCare members can call at anytime, 24 hours a day, 7 days a week. A registered nurse will assess the member's symptoms and help them make good healthcare decisions.

Members get answers to questions like these:
• Do I need care right away?
• Can it wait until morning?
• Can I treat my symptoms at home?
• How can I be more comfortable?

A registered nurse will:
• Ask about symptoms
• Direct them to emergency services when necessary
• Help them decide if they should see a doctor
• Provide helpful self-care suggestions
• Even call them back to see how they are feeling

Also included with this value-added benefit is access to an audio health library that allows members to listen to various medical topics of their interest.

Verifying Coverage

Providers call a phone number located on the back of the member’s ID card to receive information on a member’s benefits. The provider will also be provided with any information regarding how much of the deductible and out-of-pocket the member has already met.

Check Benefits Online

HealthWeb StatusLink is an on-line benefits information website that is always available, 24 hours a day, seven days a week, giving plan members access to their health information. They can check the status of their medical, vision and dental claims, read a detailed Explanation of Benefits (EOB) for paid claims and see how far they are in meeting their deductibles. Because it’s password protected, member health information remains confidential.